Privacy Policy maju369 — Member Personal Data Protection

Maju369 collects several categories of personal information from members to enable the platform to operate securely and deliver the best experience. This information is collected directly from you or automatically through your use of the platform.

Information you provide directly:

• Full name, date of birth, and gender upon account registration.
• Email address and mobile number for verification and communication purposes.
• Bank account or digital wallet details for processing deposits and withdrawals.
• Identity verification documents (KYC) such as a copy of your ID card or passport when requested.
• Any information you voluntarily provide when contacting our support team.

Automatically collected information:

• IP address, device type, operating system, and web browser used.
• Platform usage data including games played, session duration, and login frequency.
• Cookie and similar tracking technology data to enhance user experience.
• Geolocation data at the country or region level only — no precise location is recorded without consent.

Information collected by maju369 is used solely for purposes related to platform operations and service improvement for members. The following are the primary purposes for which your data is used:

Maju369 will not use your information for any purpose beyond those stated above without first obtaining your additional consent.

Maju369 prioritises member privacy and does not sell or rent your personal information to any external party. However, there are limited situations where data sharing is necessary to keep the platform running smoothly and to remain legally compliant:

• Payment providers: Transaction details are shared with approved payment providers such as FPX, DuitNow, and digital wallet providers to securely process deposits and withdrawals.
• Game providers: Basic account data is shared with licensed game providers to enable access to games within the maju369 platform.
• Relevant authorities: maju369 will disclose information to legal authorities or regulators when required by Malaysian law or by a valid court order.
• Technical service providers: Trusted IT infrastructure and cybersecurity providers may access data necessary for system maintenance — all subject to strict confidentiality agreements.

Maju369 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies: Required for core platform functions such as login verification and session management. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Collects information on how members use the platform to help us identify areas for improvement.
• Preference cookies: Saves your preferences such as language and display settings so you don't need to reset them each time you log in.
• Analytics cookies: Helps us understand aggregated, anonymised usage patterns for service improvement purposes.

You can manage or delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect your experience on the maju369 platform.

As a maju369 member and as an individual protected under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data:

To exercise any of the rights above, please contact the maju369 support team via live chat on the platform. We will process your request within 14 business days.

Maju369 continuously invests in security infrastructure to ensure members' personal data remains protected at all times. Key security measures we employ include:

• Data encryption: All sensitive data is encrypted in transit using TLS 1.3 protocol and at rest using AES-256 encryption.
• Two-factor authentication (2FA): Members are encouraged to enable two-factor authentication for an added layer of security on their account.
• Continuous monitoring: Our systems are monitored 24 hours a day, 7 days a week to detect any unusual activity or intrusion attempts.
• Regular security testing: maju369 conducts regular penetration testing and security audits with the assistance of independent cybersecurity experts.
• Internal access controls: Internal staff access to member data is restricted on a need-to-know basis and logged for audit purposes.

In the course of its operations, maju369 may need to process or store member data on servers located outside Malaysia. Where cross-border data transfers occur, maju369 ensures equivalent protection is provided through:

• Data processing agreements compliant with international data protection standards.
• Use of recognised standard contractual clauses for international data transfers.
• Selection of partners and service providers who maintain data protection standards equal to or higher than Malaysian requirements.

Maju369 will not transfer members' personal data to countries that lack an adequate level of data protection without first obtaining written consent from the member concerned.

Maju369 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Every change will be accompanied by a new "Updated" date at the top of this document.

For material or significant amendments, maju369 will notify members via in-platform notifications or email at least 14 days before the changes take effect. Continued use of the platform after the effective date of any amendment constitutes acceptance of the updated policy.

We encourage you to review this page regularly so you are always informed about how we protect your information. If you disagree with any changes, you have the right to close your account by contacting our support team.

If you have any questions, concerns, or wish to exercise your privacy rights as outlined in this policy, the maju369 data protection team is ready to assist you.

Ways to reach us:

• Live chat: Available on the maju369 platform, 24 hours a day, 7 days a week.
• Email: [email protected] — response within 1 to 3 business days.
• Through the FAQ page: Visit our FAQ page for answers to frequently asked questions.

When submitting a privacy-related request, please provide your account username and a clear description of your request so we can assist you more quickly and accurately.